Privacy policy

Last updated: 1st June 2026

Arcove London Ltd. (“Arcove”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or otherwise engage with us.

We approach the handling of personal information with the same care and discretion that defines our products.

 

1. INFORMATION WE COLLECT

We may collect and process the following information:

Information you provide to us

  • Name, billing and delivery address
  • Email address and telephone number
  • Payment details (processed securely via third-party providers)
  • Any correspondence or enquiries you send to us

Information collected automatically

  • IP address and browser type
  • Device information
  • Website usage data (via cookies and analytics tools)

 

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfil orders
  • Manage payments and deliveries
  • Communicate with you regarding your order or enquiry
  • Provide customer service and support
  • Improve our website, products, and services
  • Send occasional updates or marketing communications, where you have opted in

We will only use your personal data where we have a lawful basis to do so, including the performance of a contract, compliance with legal obligations, or your consent.

 

3. MARKETING COMMUNICATIONS

Where you have chosen to receive them, we may send you occasional updates, news, or product releases.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in any email, or
  • Contacting us directly

We will not send marketing communications without your consent.

 

4. SHARING YOUR INFORMATION

We do not sell your personal data.

We may share your information only where necessary, including with:

  • Delivery and logistics providers
  • Payment processors
  • IT and website service providers

All third parties are required to respect the security of your data and to process it in accordance with applicable law.

 

5. INTERNATIONAL TRANSFERS

As we operate internationally, your data may be transferred outside the United Kingdom or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

 

6. DATA SECURITY

We take reasonable and appropriate measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

Payment information is processed securely via trusted third-party providers and is not stored directly by us.

 

7. DATA RETENTION

We retain your personal data only for as long as necessary to:

  • Fulfil the purposes for which it was collected
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce our agreements

 

8. YOUR RIGHTS

Under applicable data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the details below.

 

9. COOKIES

Our website uses cookies to enhance your browsing experience and to understand how our site is used.

You may adjust your browser settings to refuse cookies, though this may affect certain functionality.

Further details are available in our Cookie Policy.

 

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.

 

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The most current version will always be available on our website.

 

12. CONTACT

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Arcove London Ltd.
[Insert Address]
[Insert Email]
[Insert Telephone]

 

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.

 

Arcove London Ltd. is committed to handling your information with care, clarity, and respect.