Shipping

We approach delivery with the same care and attention as our production process, ensuring a considered and reliable experience from dispatch to arrival.

Lead Times

Estimated lead times are provided for guidance only and may vary depending on production schedules, product availability, destination, and carrier performance.

Many of our products are made, finished, or prepared to order. Where applicable, this will be reflected in the estimated dispatch timeframe provided at the point of purchase.

Delivery

Once an order has been dispatched, delivery is managed by our trusted courier and logistics partners. While we endeavour to ensure timely delivery, delays may occasionally occur due to circumstances beyond our reasonable control.

Delivery is deemed complete when the goods are delivered to the address provided at the time of order. Responsibility and risk in the goods pass to the customer upon successful delivery.

International Deliveries

For international orders, shipments may be subject to customs clearance procedures and local import regulations, which can result in additional delays.

Arcove London Ltd. is not responsible for delays caused by customs authorities, border controls, local regulations, or other governmental agencies.

Unless otherwise stated, all import duties, taxes, customs charges, and clearance fees are the responsibility of the recipient.

Access & Delivery Conditions

Customers are responsible for ensuring that the delivery location is suitable and accessible, including confirming adequate access through entrances, hallways, staircases, lifts, and other relevant points of entry.

Where specialist handling, additional delivery assistance, re-delivery services, storage, or failed delivery arrangements are required, additional charges may apply.

Inspection Upon Arrival

We recommend that all items are inspected promptly upon receipt and that all original packaging is retained until you are satisfied with your order.

If goods arrive damaged or incorrect, please notify us as soon as reasonably possible and, where possible, provide supporting photographs to assist with our assessment.